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FM catering
Relationship Management
Change Management

Solution development and bid support for overseas facilities management contract

Building upon our experience of bid production, CSS were appointed to deliver technical solutions, bid content and graphic design for an overseas soft services facilities management tender for the defence sector.

The technical solutions devised included:

  • Partnership working (in alignment to BS11000).
  • Mobilisation (utilising MS Project).
  • Innovation.
  • Change management.
  • Communication planning.
In addition, CSS provided technical reviews of catering business and marketing plans.

Our approach included user experience (UX) analysis to determine the functional design of the solutions used as well as processes to determine the most effective and innovative operational approaches to add value to the customer.
CSS Consultancy Case Study