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  • Clever facilities management thinking

    CSS Consultancy is focused on improving the results of facilities management, maintenance and support service providers. From bidding through to performance analytics and innovation management, we take the time to understand what makes you tick before developing a roadmap to better ways of working.
  • We support facilities management globally

    Although based within the UK (Glasgow and London), we support facilities management, maintenance and business service organisations anywhere in the world. With a global network of partners, we can offer you assistance where and when you need it the most.
  • Join our online community for access to free FM resources and industry updates

    Get free access to our industry toolkits and templates as well as access to our regular, relevant updates on innovations, improvements and ideas for the facilities management, support services and maintenance industries.
  • We help you to identify better ways of working

    The way we work is changing. Advances in technology, human resource management, communications, workplace design, remote monitoring and automation all offer opportunities for new operational methods that can significantly improve your bottom line. We can help you navigate through the options and implement a viable facilities improvement strategy.
  • Bid better. Win more work.

    At CSS, we help you to build upon the strengths of your business to develop a customer orientated bid response that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Get in touch
+44 (0) 1698 901025
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What our lovely customers say about us

  • CSS has supported us on a number of different bids over the past 3 years, each time providing valued assistance in the provision of written proposals and design of operational solutions. With the ability to quickly grasp the requirement at hand and a strong work ethic, CSS has helped us to provide high quality submissions that effectively demonstrate our strengths and fully meet the requirements of our clients.

  • Dealing with CSS Consultancy has been a very positive experience. We were looking for a firm to help hone our presentation and bid response practices, but wanted someone that had a strong background in the field of Data Centre Facilities Management. CSS was able to deliver this, while being very responsive to our timeframe and willing to travel to the US to support our local team.
  • CSS were always available when needed and responded to short notice change in schedule and workload flawlessly. With the ability to quickly grasp the requirement at hand and a strong work ethic, CSS has helped us to provide results that fully meet the requirements of our clients.
  • CSS Consultancy seamlessly integrated into our bid team. They understood our culture and ways of working. We really appreciate their skills, professionalism and responsiveness.
  • The guys at CSS have been a pleasure to work with and remain our first port of call when we require support with bids and proposals.

Ways we can help you

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CSSConsultancy Services
We work alongside your own in-house teams to build upon your already established good practice, supplementing it with our own knowledge and experience to develop improved results and enhanced processes for your business. The outcome? Better bids, more efficient business, lower cost base, improved customer satisfaction and the development of a distinct competitive advantage.
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.

In great company

Our main focus is on helping Facilities Management providers and FM managers to solve some complex challenges and maintain positive, collaborative working relationships throughout their organisations and contracts. While we love working in this environment, we routinely work with other business service organisations that share many of the same challenges in the areas of performance improvement, innovation and work winning. Since we began, we have been fortunate to work on a variety of projects within the UK and beyond alongside some great companies. These include:
Interserve Logo
NG Bailey Logo
schneider logo
emteclogo
babcock logo
terra firma logo

We work with facilities management providers to help them to win more work, improve performance, innovate effectively and implement change better.

Bid & proposal support
We help you to win more often through better bidding and proposal practices. From bid management right through to the production of compelling bid documents and financial models, we have the experience, toolsets and approach to help you win and retain more business.
Improvement
Working in partnership with your operational teams, we help you to make lasting operational improvements through our innovation frameworks, independent performance audits and contract reviews that have been adapted specifically for the support services sector.
Change & mobilisation
Let us help you to manage change more effectively through a collaborative, structured approach. From contract mobilisation through to the delivery of adhoc projects, an effective approach to change is essential to guarantee success. Let us help you to get the results you need, when you need them.

Some of our recent projects

critical fm
Critical environments
oil and gas fm
Oil & Gas bid support
analytics in FM
Performance analytics
Where we can help you
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.
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T: +44 (0) 1698 901025
F: +44 (0) 1698 901035
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Innovation, improvement, work winning & change management for Facilities Management - CSS Consultancy